However Mail & Care International aims to reduce the number of complaints to zero, it could happen you have a problem or a complaint. If this is the case, we kindly ask you to inform us about the problem or complaint, so we can settle it quickly and correctly. We only accept returned products with a return number. Return numbers can be requested by e-mail or telephone at our customer service department.
Right of withdrawal
You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on firstname.lastname@example.org. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.
We encourage you to notify us of complaints by sending an email to email@example.com. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.